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Home / Help

How can we help?

Top Questions

How do I track my order?

When will I receive my package?

Do you customize your products for organizations?

Are there any international shipping fees?

Do you have a referral program?

Can I exchange or return a product?

Products

My ink is skipping, is my Squire broken?

How do I refill my Squire?

Why does my Copper or Brass Precious Metal Squire look dirty?

Is your notebook paper fountain pen-friendly?

Why don’t the notebooks come in all colors, sizes, and paper types?

My leather Guardian has small imperfections—is this normal?

Does the Guardian fit the Vanguard?

Where do you make your products?

Why are your Limited Editions so awesome?

Shipping

How do I track my order?

When will I receive my package?

Which countries do you ship to?

Are there any international shipping fees?

Do you offer free shipping?

What forms of payment do you accept?

Do you sell gift cards?

How long will it take for a gift card to arrive?

Customization

Do you customize your products for organizations?

What are your different business services?

What kind of customization do you offer for branded orders?

What if I want to customize a notebook, inside and out?

What if I want to customize just one product as a gift?

Can you ship customized orders internationally?

Can I buy in bulk for my organization and get a discount?

Company

In one sentence, what is Baronfig?

What is Baronfig’s mission?

What kind of people use Baronfig products?

Do you have a referral program?

I really love your company, how can I help?

Orders

Where can I review my past orders?

Can I exchange or return a product?

Can I add a note and/or get my gift wrapped with my order?

I want to change my order, is that possible?

Other

My question isn’t listed, how do I contact you?

Why is Baronfig so awesome?