How can we help?

For US customers: You will receive an email with a tracking number that will populate with info in 24-48 hours. Most shipping is done via USPS and tracking info should include an expected deliver

For Non-US customers: You will receive an email with a tracking number that will populate with info in 24-48 hours. If our provider needs to hand the package off to your local post, you will also have access to a secondary tracking number once the exchange occurs (a nine-digit number with two letters at the beginning and end, for example RX123456789DE). Please note that your package may have to pass through local customs, which can take a few days to process.

That depends on where your order is going. We provide an estimated delivery period on checkout, and we send a tracking number via email so you can track your package. You can find your order information on your account page or by searching your email inbox for Order and Shipping Confirmation emails. Please note that orders ship in approximately 1-2 business days from order placement.

Absolutely! We make custom goods for companies like Shopify, Mailchimp, Google, Nike, Bloomberg, Goldman Sachs, and plenty more. Head to the Baronfig For Business page to contact us and get started. For Business »

Baronfig charges shipping fees based on an order’s weight and distance traveled. Your parcel is shipped from the USA via an international carrier, who delivers the parcel to local Post to go through Customs. Local post makes the final delivery. If your country charges VAT fees, you will be charged these by your local post/government. Baronfig does not control VAT fees.

Quality and satisfaction are paramount to everyone here at Baronfig. Customers have 30 days from date of purchase to request a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We're sorry that at this time, Baronfig cannot process international returns. Return form »

Don't worry, this is an easy one! Your pen is fine, the ink refill is likely the issue. Try these three things: One, wipe down the tip of the ink refill in case any fuzz or lint is stuck in there—any debris stuck on the tip will affect the ink output. Two, scribble on a piece of paper in circles to help the ink flow. Lastly, double check the tip to make sure the ink refill hasn’t been dropped and broken. We always recommend keep your Squire closed in a sheath or pen stand when not in use.

Fantastic question! All you need to do is unscrew the back of the pen to open it and replace the ink refill. Make sure the spring stays at the writing tip of the pen. You can grab more refills right through our site: Buy more refills »

Our Copper and Brass Squires both naturally develop patinas, something many collectors cherish. If you prefer your pen to stay bright and shiny, a commercial brass cleaner will work to restore the luster.

All of our notebooks are specifically designed for ideation. This means that our goal is to have a large amount of pages per book, as opposed to only a few thick pages. We have found that our paper works well with many fountain pens, depending on the nib width, flow, and applied pressure.

We recently started releasing new colors to our notebook lineup, in addition to our two classic colors, Charcoal and Light Gray. We started with the most popular size, Flagship, and paper types, Dot Grid and then Ruled.

Our leather Guardians are made with vegetable-tanned, full-grain leather, the highest standard in the market. Full-grain leather is not buffed or sanded to remove natural imperfections, so there may be small marks that come from the process of making this product. This is completely normal!

The Guardian has a few variations! The Guardian Confidant is specifically designed for the Confidant in Flagship and Plus. The Guardian Vanguard is for the Pocket Vanguard only. Fits are not universal between notebooks.

Excellent question! The Squire, Squire Click, Guardian, and Manifesto are all made in the USA. The Confidant, Vanguard, Archer, and Squire, and Squire Click Refills are made in Taiwan, Portugal, and Germany. The bags are made in Vietnam. All of our products are designed in New York City.

Aw shucks, you’re making us blush. Our Limited Editions are designed to inspire and delight—we put a lot of heart and soul into making them happen. That being said, we assure you that there are no extra Experiment Edition Squires laying around the studio that we happened to forget about—they really are all gone. :)

For US customers: You will receive an email with a tracking number that will populate with info in 24-48 hours. Most shipping is done via USPS and tracking info should include an expected deliver

For Non-US customers: You will receive an email with a tracking number that will populate with info in 24-48 hours. If our provider needs to hand the package off to your local post, you will also have access to a secondary tracking number once the exchange occurs (a nine-digit number with two letters at the beginning and end, for example RX123456789DE). Please note that your package may have to pass through local customs, which can take a few days to process.

That depends on where your order is going. We provide an estimated delivery period on checkout, and we send a tracking number via email so you can track your package. You can find your order information on your account page or by searching your email inbox for Order and Shipping Confirmation emails. Please note that orders ship in approximately 1-2 business days from order placement.

Hold onto your hat, this list is long! We currently ship to the United States, Canada, United Kingdom, Australia, Andorra, Anguilla, Antigua And Barbuda, Argentina, Aruba, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Fiji, Finland, France, Georgia, Germany, Greece, Greenland, Holy See , Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malaysia, Maldives, Malta, Mauritius, Mexico, Monaco, Morocco, Myanmar, Nepal, Netherlands, New Zealand, Norway, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Saint Lucia, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Uruguay, Venezuela, Vietnam, Virgin Islands, British, Western Sahara. Local customs charges may apply. Stay tuned for more!

Baronfig charges shipping fees based on an order’s weight and distance traveled. Your parcel is shipped from the USA via an international carrier, who delivers the parcel to local Post to go through Customs. Local post makes the final delivery. If your country charges VAT fees, you will be charged these by your local post/government. Baronfig does not control VAT fees.

Yes! We currently offer free shipping to the US on orders over $50, and to Canada and the UK for orders over $75. We also offer subsidized shipping to countries around the world. (What is subsidized shipping? It means we pay a portion of the shipping to help lower the cost for you!) Local customs charges may still apply.

We currently accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, PayPal, JCB, Diner’s Club, Shop Pay, Elo, Bitcoin, Bitcoin Cash, Dai, Ethereum, Litecoin, and USD Coin.

We do! You can order instant gift cards, which are delivered by email. Click here to purchase.

If you order an instant gift card then you'll receive it right away via email. If you order a physical gift card, it depends on where your gift card is going! We provide an estimated delivery period on checkout, and we send a tracking number via email so you can track your gift card.

Absolutely! We make custom goods for companies like Shopify, Mailchimp, Google, Nike, Bloomberg, Goldman Sachs, and plenty more. Head to the Baronfig For Business page to contact us and get started. For Business »

We offer three Baronfig for Business services: Bulk, where you buy our products in bulk, best for small teams and organizations. Branded, where you customize our existing products with your logo or artwork, best for larger organizations. Tailored, where you can build an edition entirely from scratch with free design work throughout, best for large corporations. Learn more about Baronfig for Business here »

We can deboss or silkscreen print your artwork onto our notebooks, engrave our Squire Pens, and silkscreen print onto our bags. Other items we can brand include Guardian notebook cases, beautiful leather mouse pads, and more. For pricing, timing, minimums, and info take a look at Baronfig for Business.

We can do that! Our Tailored service, with 1k unit minimum, allows you to make a unique edition, inside and out: cover, inside front pages, interior pages, bookmark color, and packaging. We’ll work with you from cover to cover to ensure the perfect product. Want to know more? Check out Baronfig for Business »

Alas, for a variety of reasons, we can only customize our goods in bulk, sorry!

We can do that! We can ship our Supply, Branded, and Tailored products to the same countries as our standard customer orders.

Yep! We offer a Bulk discount to keep your team in Baronfig goodies, starting at just 10 units. Head to the Baronfig For Business page to learn more and get started. For Business »

Baronfig makes science-backed, meticulously-designed analog tools that supercharge your thinking.

Our Mission: To champion thinkers around the world through inspiration and imagination.

People who aim to be more productive and creative. We like to call them Thinkers, which is another way of saying anyone who has a brain. That means you!

Thank you! There is one thing we need your help with: spreading the word.

We want to provide you with well designed tools for thinkers for the long run, and in order to achieve this we need people to know that Baronfig exists! Here are a few things you can do to help ensure Baronfig will continue to be available:

Refer a friend and get $10 »
Help us spread the word about Baronfig, and get a $10 gift card for every friend that makes a purchase!

Sign up for our newsletter »
Every new announcement goes out by email first—connect with us to get updates delivered straight to your inbox.

Follow us on Instagram »
It may seem like a simple thing, but following us on Facebook allows you to see status updates, launch dates, new products, and more.

Follow us on Twitter »
Similar to Facebook, connecting with us on Twitter allows you to take a peek into the daily goings on at Baronfig, as well as have a quick and easy direct line of communication with us. (Feel free to say hello!)

Please take a moment to help with any or all of the above—every little bit helps us get the word out!

Absolutely. We ask for feedback at nearly all customer touch points including the website, email newsletters, order notifications, and social media. Our company was created with community dialog and feedback as a foundation—and years later we're still fully committed to that founding principle.

We consider all of our customers' concerns and compliments when designing our products, so every bit of feedback helps us help you. Keep in mind, please not only tell us what can be better, but let us know what we're doing right so that we can continue doing it. Leave feedback »

You can view orders in your account at anytime via our website. In addition to order summaries, your account also provides information on saved addresses, gives you the ability to update your password, and allows you to review and change any subscriptions you may have.

Quality and satisfaction are paramount to everyone here at Baronfig. Customers have 30 days from date of purchase to request a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We're sorry that at this time, Baronfig cannot process international returns. Return form »

We apologize that we’re unable to offer these services at this time. Most of our goods get shipped from an automated warehouse, making personalization unfeasible. However, all our products come wrapped individually and with attractive packaging, making them gift-worthy as is; and pricing and payment info is excluded from all packaging materials.

We pride ourselves in shipping your orders as quickly so that you have your goods as early as possible. The window to alter your order is short, usually less than one business day, and, depending on the time of day you order, it may even be packed up and ready to go within hours. If you want to request a change, please email us, but we can't guarantee that we will be able to make it work. Thanks for understanding!

Ok, ok, we snuck this one in. Hope you enjoy our products!